GO2CUE

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Privacy policy

Last updated October 5, 2026

Go2Cue runs your show on your own network. Your cues, messages, station names and settings stay on your computers and boxes: none of it is sent to us. This page lists the little that is.

We never sell, rent, trade or give your information to anyone.

What we hold, and why

What	When	Why
Your email, the theatre or company name you give, what you bought	A purchase or rental	To send your license, sign you in to your account, and handle renewals and refunds
The license key, a computer id, the app version, the date	Activating, and the hub's check at launch and twice a day when online	To tie a license to its two computers and tell whether it is still good. The computer id is a one-way scramble of the operating system's id: it does not name you or the computer.
Name, school, school email, and the staff-page link you give	An education discount request	To check you qualify and send the discount
Your IP address and the request, in our host's logs	Any visit to the website or license service	To keep the service running and stop abuse

Card and bank details go to Paddle, never to us. The app has no advertising, tracking or analytics.

Who else handles it

• Paddle: payments, tax, invoices and refunds (they are the Merchant of Record).
• Cloudflare: hosts the website and the license service and its database.
• Resend: sends our emails (licenses, sign-in links, education codes).

We never sell, rent, trade or give away your information. The three companies above see only what they need to do that job for us, and no one else gets it unless the law requires it.

How long we keep it

• Purchase and license records: as long as the license exists, plus seven years for tax records.
• Education requests: one year after the decision, then deleted, except a note that the address had a discount that year.
• Sign-in links expire after an hour; email codes after an hour.

Your choices

You can ask to see, correct or delete what we hold about you by writing to privacy@go2cue.com. Deleting your account ends license sign-in and moving a license between computers; a license already on a computer keeps working offline. If you are in the EU, the UK or California, you have the rights your law gives you, and you can complain to your data protection authority.

Children

Go2Cue is sold to theatres, schools and adults. We don't knowingly collect information from children under 13. Students in a school production use crew stations, which send nothing to us.

Contact

Cool Mountain LLC, 1600 Hancock Rd., Georgetown, IN 47122 · privacy@go2cue.com